Help & FAQ’s

Below is a list of our help sections, click on the section that your question relates to for a list of our most frequently asked questions


Our store opening hours can be found here.

All our special offers are here. Alternatively, you can simply select ‘Offers’ on our homepage.

We are sorry to hear something is wrong. If you have a complaint about a service or product you have received, we want to know. The quickest way is to give us a call and a member of our team will be happy to help.

To contact us please choose one of the two options below:

Our Food Hygiene Rating as of 13th December 2023:

Checkout Family Card Related

You can collect points in store using your Checkout Family Card or key fobs. 

Just scan your card at the till, and our friendly staff will advise you if you have any points or offers to redeem. We should be able to scan your Checkout Family Card for this.

Please pop in store and speak to a member of our customer services team who will assist you. Alternatively, send us an email on and we’ll aim to get back to you within 48 hours. Please remember to add in your account number, full name and address in the email for our team to help you efficiently.

In store points for general shopping can be added up to 14 days after the date on the receipt. Simply present your receipt at the Customer Service Desk with your Checkout Family Card. If you forgot to use a voucher, provided you’ve met the criteria for the extra points, take the voucher and your receipt to the Customer Service Desk within 14 days from the date on the receipt and we’ll be happy to help.

Points collected can take up to 48 hours to appear on your account. You can also check your receipt for your points balance. If you’re shopping in a store for the first time, your balance won’t appear on any receipts until 24 hours after your first shop at that store. Points issued by our customer service team may take up to 72 hours to appear. Bonus Points – depending on the promotion, bonus points may take up to 28 days.

Welcome to the family! If you’re in store please ask to see a member of staff. If you’d like to apply online please submit a registration form here.

No, your card will not expire. You and your family are welcome to shop at Checkout Superstore. 

  • 200 points will earn you £2 off your next shopping.
  • 450 points will earn you £5 off your next shopping.
  • 850 points will earn you £10 off your next shopping.
  • 1500 points will earn you £20 off your next shopping

Age Restrictions

Since 1 October 2007, it is illegal to sell tobacco to anyone under the age of 18, so we only sell tobacco to customers that are 18 or over. 

We operate a strict age verification policy on Tobacco products, known as “Think 25”. This means that if our cashier believes you look under the age of 25, and you can’t provide an accepted form of identification, then we will refuse the sale.

Please make sure that you bring one of the following valid forms of identification with you, which is proof that you are over 18:

  • A passport
  • A photocard driving licence

In England, Wales and Northern Ireland, you must be 18 or over to purchase any knives or razor blade products.

We operate a strict age verification policy on knives and razor blade products, known as “Think 25”. Our stores will be unable to serve you if you look under the legal age and do not have any accepted form of identification with you.

Please make sure that you bring one of the following valid forms of identification with you, which is proof that you are over 18:

  • A passport
  • A photocard driving licence

According to The Fireworks Regulations 2004 and The Pyrotechnic Articles (Safety) Regulations 2015 : anyone over 18 can buy, carry or use category one, two and three fireworks. Anyone over 16 can only buy, carry or use category one fireworks.

As part of the “Think 25” age verification process we will accept any of the following as proof of age:

  • A passport
  • A photocard driving licence


All of our vacancies can be found on our Careers page

If there’s a suitable vacancy, please follow the online application process which is explained on our Careers page

We request all our interested applicants to only apply online through the careers page. Applications or CV’s will not be accepted in store.

To help meet our commitments for reducing our carbon footprint all applications must be submitted online.

Yes you do, if you are from a non-EU country. We can only consider applications from those with a full and valid permit to work in the country in which they are seeking employment.

If you are from one of the 25 EU member states then you do not require a work permit for the UK.

Lost Property

All items of lost property are logged at the Customer Service Desk in the store, so please visit the Customer Service Desk on your next visit.

Please return to the store with photographic ID where our colleagues will be more than happy to return your item.

We keep bank cards until the end of the next day, after this we destroy them for security reasons.

Car Parking

Free parking for up to 2 hours when you shop in-store and validate your receipt.

There are 54 spaces including 3 spaces for disabled customers.

Yes, we have 3 spaces for disabled customers. 

Availability of Products

Reserve all your party items for delivery or collection at our party counter upstairs.

No, we’re happy for you to purchase as many items on our shelves as you wish. The only restrictions would be for baby milk, painkillers, and limited stock items which are on promotion.

Many of our offer themes tend to repeat every few months, you can keep up to date on our promotional offers by signing up to our newsletter.

Our food and non-food offers change frequently. subscribe to our newsletter  to receive information about our offers.


No, we’re sorry, but we do not accept competitors’ coupons in our stores.

Yes, we are happy to accept these coupons as long as you’re purchasing the product (one voucher will be accepted per product), and the terms and conditions on the coupon are met. We do not accept damaged or copied coupons.

Yes, we are happy to accept internet coupons as long as the terms and conditions on the coupon have been met and the coupon has a barcode.

We accepts the below payment methods in our stores:

  • Visa
  • Master Card
  • Contactless Payments 
  • Apple Pay 
  • Google Pay
  • American Express

If your card is declined in store, for your security we don’t see the reason why this happens. So, you will need to get in touch with your bank/card issuer and they will provide more information.

If this happens at the checkout we can try the process again or we’ll ask if you have another way to pay.

Yes, we’re happy to accept these types of vouchers just as long as they have not expired and meet the other terms and conditions that apply.

We’re very sorry for any mistake that has occurred. Please contact our Customer Service team via our Contact Us page and our colleagues will do all they can to help in store.

We do everything we can to make sure that you should never be overcharged. So in the unlikely event that we charge you more than the price advertised on the shelf edge or on the product, please visit our store’s Customer Service Desk with your receipt. A member of our team will be more than happy to offer you a refund on the extra amount charged.

Currently we do not offer any student discounts, but we have a wide variety of products for students.

Marketing Emails

We will send you regular updates via email about great promotions and changes to the service we provide you. The frequency can vary depending on the promotions we’re running.

To unsubscribe from Checkout emails, you can simply click the unsubscribe button at the bottom of the email.

You can sign up to our newsletter by entering your email address in the newsletter form on the homepage.

Returns and Refunds

For more information on our returns and refunds policy click here.

A perishable product is any product which has a “use by”, “best before” or “BBE” date stamped on the product which expires 6 weeks or less from the date of delivery.

Carrier Bag Charges

  • Carrier Bag – 20p each
  • Bag of Life – £1 each
  • Cotton Jute Bag – £3.99 each
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